Quality is achieved by meeting scope and by not?
Disappointing the customer
Jeopardizing cost benefit ratio
Exceeding scope
Overestimating budget
10 points
Question 2
There are two types of costs tied to quality. The first is cost to conformance to quality and the second is?
Cost benefit analysis
Benchmarking performance
Design of experiments
Cost of nonconformance to quality
10 points
Question 3
There are a number of tools and techniques that can be utilized to plan for quality. All of the following are quality planning tools except?
Brainstorming
Delphi process
Affinity diagrams
Matrix diagrams
10 points
Question 4
The quality management plan addresses the following three areas; Quality control, quality assurance, and ?
Quality checklist
Cost of quality
Quality improvement
Quality boundaries
10 points
Question 5
These charts show the categorization of problems from largest to smallest?
Pareto diagrams
Control charts
Scatter diagrams
Cause-and-effect diagrams
10 points
Question 6
Contracts and grievances with unionized groups are constraints. Additionally, unions are also?
Vendors
Stakeholders
Limitations
Employees
10 points
Question 7
This hierarchical chart decomposes the project by the types of resources it contains?
Organizational chart
Responsibility assignment matrix
RACI chart
Resource breakdown structure
10 points
Question 8
A chart that uses the activities of responsibility, accountability, consult and inform?
Organizational chart
Responsibility assignment matrix
RACI chart
Resource breakdown structure
10 points
Question 9
Team development as described by Tuckman only included four stages. The fifth stage added to the forming, storming, norming, and performing stage sequence is?
Adjourning
Rewarding
Recognizing
Reassigning
10 points
Question 10
This approach smooths out the conflicts by minimizing the perceived size of the problem. It is a temporary solution but can calm team members.
Ouchi’s theory Z
Coercive power
Authority power
Smoothing
