Customer Service Support Proposal
You have been asked business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.
Write research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:
- A Microsoft® Word business template of your choice
- A description of the client’s needs including
- Hours of operation
- Number of calls that will need to be taken
- Reporting needs
- Proposed solution to client’s needs
- Pricing
- Time of support operation
- Advantages of using your service
- What support avenues you will provide (live chat, phone, web)
U of P